V/Line Services Agreement

V/Line Services Agreement: What You Need to Know

If you frequently travel by train in Victoria, you may be familiar with V/Line, the government-owned corporation responsible for regional passenger rail services in the state. V/Line operates trains and coaches that connect regional centres with Melbourne and other major towns. While many commuters rely on V/Line`s services, few may be aware of the service agreement that underpins the company`s operations. In this article, we`ll explain what the V/Line Services Agreement is, and what it means for passengers and taxpayers.

What is the V/Line Services Agreement?

The V/Line Services Agreement (VLSA) is a legal document that outlines the terms and conditions under which V/Line operates its passenger services. The agreement is between V/Line and its government shareholder, the Department of Transport (DoT), and runs for ten years from 2018 to 2028. The VLSA is a key document that governs V/Line`s operations, and it covers a range of issues, including the level of service that V/Line must provide, the funding that it receives, and the performance targets that it must meet.

What does the VLSA cover?

The VLSA covers a wide range of issues, including:

– Service levels: The agreement sets out the minimum frequency of services that V/Line must provide on each of its routes. For example, V/Line is required to operate at least two daily return services between Melbourne and Bendigo, Ballarat, and Geelong.

– Funding: The VLSA specifies the amount of funding that V/Line will receive from the Victorian government over the ten-year period of the agreement. This funding is used to cover the costs of operating services, maintaining infrastructure, and purchasing new rolling stock.

– Performance targets: The agreement sets out a range of performance targets that V/Line must meet, such as punctuality, reliability, and customer satisfaction. These targets are monitored by the DoT, and V/Line is required to report regularly on its performance.

– Safety and security: The VLSA requires V/Line to comply with a range of safety and security requirements, including the development of safety management systems, the provision of staff training, and the implementation of security measures.

– Governance: The agreement sets out the governance arrangements for V/Line, including the appointment of the V/Line Board and the reporting requirements for the CEO.

What does the VLSA mean for passengers and taxpayers?

For passengers, the VLSA means that there are minimum service levels that V/Line must provide on each route. This provides some assurance that there will be a certain level of service available, regardless of the level of demand or other factors. However, the VLSA does not guarantee that services will always run on time or that there will not be disruptions to services due to factors such as weather events or infrastructure problems.

For taxpayers, the VLSA provides some certainty about the level of funding that V/Line will receive over the ten-year period of the agreement. This allows the government to plan for the costs of regional passenger rail services over the longer term. However, it also means that the government is committed to providing a certain level of funding to V/Line, regardless of how the company performs or how demand for services changes over time.

Conclusion

The V/Line Services Agreement is a vital document that underpins the operations of V/Line, the Victorian government`s regional passenger rail operator. The agreement sets out the minimum service levels that V/Line must provide, the funding that it will receive, and the performance targets that it must meet. For passengers, the agreement provides some assurance about the level of service that they can expect, while for taxpayers, it provides some certainty about the level of funding that will be required to support regional passenger rail services in Victoria.